Can’t wait to see you again
Can’t wait to see you again
09 JULY 2020 7:37 AM

I miss the mini adventure of staying in a hotel, even on the most boring business trip. But mostly I miss seeing and talking to people around the hotel.

In my last blog, I complained mightily about how much I dislike air travel and don’t miss it one bit during this pandemic. It felt pretty good to air those grievances (hey, in these uncertain times we all need an outlet for venting), but I’m done complaining. Today, I’m here to bring the love.

Friends, I miss staying in your hotels. I miss you.

I miss stepping through the front doors and saying hello to the person at the front desk who always seems bizarrely happy to see me. I miss that first entry into a guestroom, checking out the design and amenities, and throwing my bag down and letting out a sigh of relief to be done with the trip and safe and sound in my room.

I miss unwrapping the soap, setting the thermostat and getting comfortable in the room you’ve made so comfortable for me.

Every stay in a hotel still is a mini adventure for me, regardless of whether it’s my first time in your hotel or I’ve stayed there 20 times before. Every stay brings a new and different conversation with someone, a new little discovery, a TV channel I don’t have at home, a new breakfast item. (Yeah, I’m looking at you, banana bread Hampton Inn waffles.)

Mostly I miss those new and different, often quick conversations with people at the front desk, at breakfast, in the fitness center.

I can’t wait to come back.

So much of the focus right now is on hotels as real estate assets: Can the owner afford to keep the hotel open? What’s happening with bank payments? Can you cover all those monthly payments, and if not, what’s going to happen to the building, to the franchise?

That’s the important stuff, for sure—preserving assets and preserving jobs as much as humanly possible. It takes most of the energy the day allows to work to try to keep those things afloat.

I bet a lot of you, though, miss the human interaction that’s the heart of the business. I know I miss it from my perspective as a guest.

Human interaction in some form or another is so important during this crazy lockdown period. Of course, we miss friends and family, but it’s valid and real to miss colleagues and even strangers—like the guests who walk through the doors of your hotels.

There’s interesting discussion and even research on this topic (and of course comedy).

It’s real to miss strangers! Interactions with strangers give us little reminders that we exist and are doing OK; that all is right with the world. Sure, we’ve all had unpleasant interactions with strangers, but I hope we all can agree how important and valid those small “hey, hope you’re having a good day” moments truly are.

See you soon. And until then, you’re doing OK.

Comment below, email me at or find me on Twitter @HNN_Steph.

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